Artificial Intelligence (AI) isn’t just a buzzword; it’s a strategic necessity and set to upend nearly every industry, To stand out in this landscape, digital transformation leaders should know how to develop a well-structured AI strategy.
ChatGPT and Large language models (LLMs) will continue to have major implications for individual and organizational productivity. In the fast-paced and competitive corporate world, staying at the forefront of technological advancements is imperative. As your team starts experimenting with ChatGPT and Generative AI technologies, executives must educate people on what AI can — and more importantly can’t — do well. For example, while AI is excellent at spotting patterns, aggregating information, and making predictions, it’s not yet capable of generating truly original insights. With this in mind, encourage your managers to evaluate whether AI’s capabilities match with a task and proceed accordingly. For example, it could help people process a lot of information quickly or generate a rash of new ideas.
Generative AI can even offer advice to help people make a difficult decision, provided it’s been trained on relevant data. But emphasize to your managers and employees that they shouldn’t use Generative AI to create meaningful work products without human review/approval. The most important thing to stress at this early stage is that Generative AI’s outputs are only as good as its datasets and algorithms—and those aren’t always reliable.